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In the news
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Trusted Toll-Free with Text Improves Customer Service
Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020
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CIO Exclusive Interview with New iconectiv Chief Product Officer, Michael O’Brien
iconectiv has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
iconectiv’s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been selected as recipients of the 2020 Communications Solutions Products of the Year Award.
Jul 13, 2020
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iconectiv’s Sharon Oddy and Kim Carter join WICT leadership program
iconectiv has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
With more than 42 million toll-free numbers in use today, it’s not surprising that they remain as popular as ever. Providing a convenient way to track the reach and effectiveness of multichannel or national marketing campaigns, toll-free numbers enable businesses to assign unique numbers to various advertising channels. In this CRM Viewpoints article, our Senior Account Director Mike Gilbert explores the opportunity to increase revenue, brand trust, and customer retention by investing in 1-800-enabled texting.
Jul 7, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com
press release
Innovation in spectrum allocation key to unlocking full 5G potential
Businesses and large venues can all play key role
Consumer choice, business opportunity and increased capacity among key benefits
May 13, 2019
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Number Portability Continues to Drive Convenience, Competition in Greece
iconectiv extends contract with EETT to deliver reliable number portability to mobile users in Greece
Apr 23, 2019
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Quickly Access the Critical Information You Need to Accelerate Criminal Investigations
Those in law enforcement know that ensuring data accuracy and working quickly to solve investigations in a timely manner is critical. It can be frustrating when delays in seemingly simple tasks, like accessing phone records, hold up the process due to missing or inaccurate information.
Apr 18, 2019
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iconectiv’s Loretta Graff Recognized as Rising Leader in Prestigious Women in Cable Telecommunications (WICT) Industry Program
Director of Program Management to attend immersive leadership development program
Mar 27, 2019
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Zain Group Drives Operational Efficiencies, Financial Compliance with Comprehensive Fixed Asset Management Solution
Zain Group, a leading mobile telecommunications provider serving more than 47.8 million customers in the Middle East and North Africa, today announced it will incorporate the iconectiv Common Language® solution to enhance capital and operational efficiencies within the company. The solution from iconectiv, an authoritative partner of the global communications industry, will help Zain gain new business insights through the comprehensive and ongoing identification and management of hundreds of thousands of network assets.
Feb 19, 2019
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Industry Leaders Discuss New Strategies to Protect Consumers against Telephone Fraud
Chris Drake, CTO, iconectiv will provide details on a new twist on an old fraud technique that is quickly escalating losses for service providers, call centers and enterprises during a specialist summit in San Francisco on February 21.
Feb 12, 2019
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Intelligently managing fraud and asset management focus at MWC19 Barcelona
Service providers will lose €1.9B to telecom fraud on the first day of MWC19 Barcelona. iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, will be discussing critical strategies to mitigate fraud during the show.
Feb 4, 2019