be part of the team

A professionally challenging and rewarding place to work, we believe our employee’s knowledge, skills and experience are our most valued assets. We offer a competitive and comprehensive package that includes competitive base and incentive pay; medical, dental, life insurance; disability programs; Health Savings Account (HSA) and Flexible Spending Accounts (FSA); Savings/401(k), paid time off; education assistance and training. In addition to our full-time positions, we offer internships for students through our Intern University program and internships for professionals returning to the workforce through our affiliation with the Path Forward organization.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Applicants have rights under Federal Employment Laws (FMLAEEOEPPA)

accommodations for applicants with disabilities

iconectiv is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may e-mail us at recruiting@iconectiv.com. Please use "Accommodation Request" as the subject line of your email or call us at 732-699-4414.

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Open Positions

IT Operations Analyst

Bridgewater
Operations
Job ID 2842

Responsibilities:

Your role as a IT Operations Analyst I  is to ensure service platform health and integrity through system, application, network, security, and database monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring team.  In addition to monitoring, you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing.

As a IT Operations Analyst I  you will have the following responsibilities:

  • Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.
  • Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.
  • Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
  • Perform assigned daily, weekly, and monthly operations maintenance duties.
  • Perform basic system administrator functions such as: alarm detection, correlation and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
  • Support platform maintenance and testing initiatives.
  • Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.
  • Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
  • Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
  • Mandatory attendance at staff meetings and training seminars.
  • Successful completion of NOC Certification Training Curriculum.

 

Required Qualifications:

  • UNIX/Linux/Solaris experience and system administration knowledge.
  • Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.
  • Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
  • Proficiency with Microsoft Office Applications Suite and SharePoint.
  • Proficiency with Written and Oral communications and documentation.
  • Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
  • Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
  • Associates degree, college or equivalent experience in technology related field.
  • Minimum of 2 years of relevant working experience.

Intern - IT/Desktop Support

Bridgewater, NJ
Corporate IT
Job ID 2817

Internship throughout the year

Desktop Support / Systems Administrator (Intern) - iconectiv is looking to grow the IT team. 

Responsibilities include but are not limited to: 

- Installation, configuration, maintenance, and trouble-shooting Windows systems. 

- The System Administrator manages, maintains, and updates systems to facilitate the storage, computing, and communication of information based on the company  

- Service Level requirements Certifications a plus.  

 

Required Skills:

• Must have a GPA >3.0 

• Hands on experience with Windows, Office 365, VPN 

• Must be able to lift 50 pounds to install desktop, servers and networking equipment. 

• Familiarity with open source tools & packaging, monitoring systems, hardware troubleshoot, tracking, resolution, and routine maintenance with security updates  

• Perform installations/patching of operating system, software installation, and system backups 

• Data recovery  

• Possess great people skills (must be able to interact with other technical groups), and must be able to work independently   

Director of Product Management

US/Remote
Product Management
Job ID 2843

Responsibilities:

The Product Manager will be a key member of the iconectiv product team, responsible for product strategy, financials, roadmap management and delivery of iconectiv’s products and services related to the Short Code Registry, which iconectiv maintains on behalf of CTIA. The candidate will drive the direction and strategy of the Short Code Registry, and its market execution while interfacing directly with CTIA. As the product manager, the candidate will have responsibilities to:

 

  • Develop and manage the product roadmap as changes in the market take place
  • Develop Go-To-Market plans
  • Develop business cases in support of roadmaps and new product launches
  • Assist in the development of the required collateral as part of GTM plans
  • Develop clear and concise value propositions 
  • Pricing model evaluation and development
  • Understand and track the financial performance of the product line
  • Manage the product development and enhancements working closely with the development organization, making decisions on investment and technology 
  • Attend customer meetings to stay up to date with the use of short codes by our customers
  • Attend Industry meetings, as applicable to the product
  • Work with a wide range of organizations in all aspects of bringing new and existing capabilities into market and actively monitor/track the success of these plans
  • Display a collaborative, positive attitude with desire to work in a demanding, fast paced, and dynamic environment
  • Exercise the Agile development process to create epics, features and user stories with a cross-organizational team
  • Demonstrate exceptional problem-solving skills with unrelenting focus on practical business implications

Requirements:

  • Have a thorough understanding of mobile messaging ecosystem and technologies
  • Bachelor Degree in Business or related field 
  • Knowledge of Application-to-Person (A2P) messaging and industry plans to address emerging opportunities related to A2P messaging
  • Ability to work with various stakeholders and able to build consensus within cross-functional teams 
  • Demonstrated track record of managing products and executing successful GTM plans
  • 8+ years experience in the telecommunications industry, 4+ as a Product Manager is preferred
  • Experience participating in industry working groups and working with industry trade organizations a plus
  • Must possess excellent written communication and presentation skills and business acumen
  • Up to 30% travel as required by business needs within the US

Contractor - Python Developer/Operations Engineer

US/Remote
Software Development
Job ID 2825

Responsibilities:

This Engineer Contract position will be responsible for operational responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

• Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.

• Experience in complex troubleshooting and resolve critical or escalated technical issues 

• Tests, configures and troubleshoot operational and network issues. 

• Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.

• Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 

• Have hands on knowledge of Linux/Unix operations system and Databases.

• Monitoring application development using python/selenium or similar tools is required.

• AWS/Cloud experience will be a plus

• Experience with Disaster recovery failover testing is desirable.

 

Requirements:

• B.S degree in Computer Science 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 3+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having  hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

• Experience with AWS or any  cloud experience is a plus

 

Additional Skills:

• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

Java Software Developer/Tester

US/Remote
Software Development
Job ID 2788

1 month contract, with possibility of extension

Responsibilities:

Work on products to develop, implement and test server side components in J2EE based architecture including web services using best-in-class software development and testing methodologies.

Requirements: 5+ years’ as a Java developer working in Linux operating systems, with hands on knowledge of java spring framework, SOAP, and XML.

Contracts Manager

Bridgewater, NJ
Legal
Job ID 2841

Responsibilities:

The qualified candidate for this position would be expected to:

  • Work with internal clients to understand business needs from sales and/or procurement perspectives.
  • Draft, review, revise, and negotiate both iconectiv standard form software/services sales agreements and/or vendor agreements as well as agreements provided by customers and/or vendors, with terms ranging from routine to complex, for both US and international data services sales opportunities, software and services sales opportunities, and vendor purchase agreements.  
  • Provide risk assessment of contract terms and conditions and offer alternative approaches to mitigate risk, including drafting and negotiating alternative contractual language. 
  • Recognize when to escalate issues and engage others for support. 

 Required Skills: 

  • B.S./B.A. or Advanced Degree. JD preferred, but not required.
  • 8+ years of contract management/drafting/negotiation experience, preferably in support of communications software and services businesses. 
  • Strong negotiation, analytical, and drafting skills. 
  • Excellent oral and written communication skills.
  • Sound business judgment. 
  • High energy, self-starter with a “can-do” attitude, strong drive for results and a demonstrated passion for understanding and meeting multiple and simultaneous client objectives.  
  • Ability to absorb new concepts rapidly and find creative solutions to challenging business models and/or problems.
  • Demonstrated ability to work both independently, as well as with cross functional teams to meet timelines while delivering high quality results.

OneStream Reports Developer, contract

US/Remote
Technology
Job ID 2840

Responsibilities:
•    Continue to build out Reporting library based on user-defined requirements. 
•    Manage operations and day-to-day end-user support of financial reporting platform. 
•    Ensure smooth month-end close and forecast/outlook cycles through close partnership with Finance and business partners.
•    Troubleshooting integration and data issues across various applications to ensure complete and accurate reporting within financial application.
•    Proactively monitor and streamline tasks and procedures following company standards
•    Participate in system testing, data validations, and stress testing of new enhancements/features
•    Create technical documentation, including data flow charts, system diagrams, formulas and methods for solving business problems, incorporating infrastructure requirements and interfaces.
•    Update/create end user training documents 

Requirements:
•    3 – 5 years of experience in cloud CPM solutions
•    Knowledge of NetSuite ERP 
•    Knowledge of Hyperion or OneStream application architecture and design principles
•    Understanding of Hyperion or OneStream data structures and reporting cubes 
•    Working knowledge in relational database technologies and administration, preferably MS SQL Server and Oracle
•    Excellent analytical, design, and organizational skills, with strong critical thinking and problem solving abilities
•    Must have a strong desire for process improvement and automation
•    Must be able to manage time efficiently with the capacity to handle multiple tasks concurrently under minimal supervision
•    Experience with high levels of accountability; demonstrated initiative, innovation, and flexibility
•    Excellent verbal, written, and interpersonal skills
•    Must be a team player and be able to build consensus with other team members

Senior UI/UX Engineer

Bridgewater, NJ
Software Development
Job ID 2838

Responsibilities:

The Senior UI/UX Engineer will organize and lead efforts to produce business and system requirements for complex software solutions and services globally.  This will require the SE to design an overall solution and develop detailed functional requirements addressing the business processes, flows and interface specifications. Enhancements are required based on regulator mandates, customer interactions, and marketability enhancements.

  • Work with cross-functional business and technical teams (including system engineers, developers, and testers) and key customer stakeholders to create highly effective, usable, intuitive and consistent user interfaces.
  • Create mockups, clickable prototypes, etc. during the development cycle for new features and capabilities
  • Act as the user advocate during the development process and offer suggestions from a user-centered perspective.
  • Lead the usability testing processes. Responsible for user acceptance of system elements during the development cycle. Collaborate with Product Managers, Development, QA, and customers to ensure UI meets product requirements and experience expectations.
  • Participate in user experience usability tests, conduct interviews and site visits, organize surveys and perform other usability assessments as appropriate. Support the QA testing efforts to ensure the user experience requirements are fulfilled.
  • Act as the “go to” with in-depth knowledge of user interface best practices and standards. Use research and trends to support recommendations.

Requirements:

  • Writing usability requirements and prototyping in addition to translating them into user stories for the development team 
  • Experience with user interface design patterns 
  • Experience with delivery and support as a usability engineer in an agile environment is required
  • UNIX, Linux, and Windows OS experience is desired. 
  • A strong portfolio showcasing examples of problem solving and applying user-centered design principles: personas, journey maps, user flow diagrams, concept sketches, user stories, interaction flows, prototypes, design specifications for development, and UI mockups for desktop and mobile
  • Experience in design tools such Axure, Figma
  • Strong skills in visual design
  • Strong ability to design high-fidelity mockups and prototypes, and iterate on user interface design and interaction flow of applications and experiences
  • Follows design process, standards, style guide, and best practices 
  • Balance customer needs with business goals, market viability, and technical feasibility.
  • Ability to balance product requirements, UX best practices, customer insights, and innovation
  • Effectively collaborate with multi-disciplinary teams, including product managers, developers, marketers, and leadership
  • Partner with developers to ensure designs are properly implemented.
  • The ability to strategically manage numerous initiatives with various objectives while driving for usability or brand consistency is required
  • US Citizenship only

Additional Skills:

  • Experience defining architectures and high-level requirements for new products
  • Experience in designing billing modules and automated interfaces with ERP systems
  • Telecommunication IT requirement process experience is desired
  •  Up-to-date knowledge of design software like Adobe Illustrator and Photoshop

PreSales Consultant

US/Remote
Sales
Job ID 2836

Our clients rely on iconectiv to deliver trusted communications. We imagine a world without boundaries, where the ability to access and exchange information is simple, seamless and secure. Enabling the world of tomorrow through the simple, seamless and secure interconnection of networks, devices and applications driving enriched secure customer engagements. 

Responsibilities:

We are looking for an individual who can support the promotion of iconectiv’ s products and services that position iconectiv as a Regulatory and industry partner for trusted communications. To support this the Candidate needs to have experience with voice and messaging traffic flows.  As well as experience in supporting Regulatory initiatives such as Number Portability and call/message spoofing. Our focus is associated with affording Regulatory bodies and services providers the ability to implement solutions to build a trusted communications ecosystem.

In addition, we are an industry leader working to stop illegal robocalling domestically and now internationally. Experience with the STIR/SHAKEN standards to position the iconectiv products to address caller ID spoofing internationally.

In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to support solution definition with prospective customers to enable market, business and account development.  Additionally, the role will require the person to engage with product management and engineering to deliver Voice of Customer feedback and input to iconectiv’s product roadmaps to support their evolution.

The individual should be able to articulate and communicate information effectively with diverse audiences and can translate subject matter terminology into business terms to support product positioning and opportunity development. 


 Requirements:

The individual will be expected to have the following:

  • Familiarity with the challenges facing Regulatory Authorities and service providers 
  • Capability to maintain a high level of technical knowledge pertinent to service provider support system infrastructure
  • Ability to position iconectiv products against those of our competitors by highlighting their technical and business value
  • Experience in establishing a thought leadership role with prospective customers, industry groups and Regulatory authorities
  • Experience in engaging prospective customers to nurture and shape opportunity development via interactions with Regulatory Authorities and carriers at senior levels through to hands-on technical staff
  • Ability to support the sales team in developing and managing Technical and/or Territory Account Plans 
  • Ability to travel internationally on a regular basis for short periods of time

In addition, the candidate is expected to have:

  • Minimum 5 years of directly related work experience in a vendor, integrator and/or service provider 
  • Excellent presentation and communication skills, including experience speaking at industry events
  • Strong telecommunications industry knowledge, including number portability, voice & messaging service/delivery
  • Demonstrative ability to develop and build successful consultative business relationships
  • Leadership and decision-making skills
  • Bachelor’s degree and equivalent work experience

Corporate Communications Specialist

Bridgewater, NJ
Marketing
Job ID 2835

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and assisting with the day-to-day operations of the group.  The candidate would work directly with the Head of Corporate Communications to assist in the implementation of specific projects and programs. 

Responsibilities will include:

  • Creating and managing content calendar for writing internal communications, corporate blog and intranet content
  • Creating and managing content calendar for customer and prospect communications
  • Managing and maintaining corporate library of collateral and presentations
  • Spearheading creation of marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Managing and maintaining corporate library of collateral and presentations
  • Strategic planning and execution of public relations and industry analyst outreach
  • Managing communications assistant
  • Vendor management

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Required Skills: 

  • 5-7 years’ experience in public relations or corporate communications
  • Excellent written and verbal skills
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM knowledge
  • Project management expertise
  • Bachelor Degree in Communications or related field
  • Experience with Cvent, Survey Monkey, Webex, Adobe Creative Cloud
  • Travel 15%

Contract - Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2834

6 month contract with potential for FT

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

  

Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Technical Customer Service

Bridgewater, NJ
Customer Support
Job ID 2832

Responsibilities:

  • This Engineer position will be responsible for operational and customer care responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands-on experience in triaging the production support problem for products, has hands on experience monitoring information systems and product operations and scripting. Ensures the effective hands on trouble shooting of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.
  • The Customer Support Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 
  • •  Experience in complex troubleshooting and resolve critical or escalated technical issues in the production environment.
  • Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
    • Tests, configures and troubleshoot operational and network issues. 
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have extensive hands-on knowledge of Linux/Unix operations system and Databases.  This is a must.
  • Have Extensive hands-on experience and knowledge with able to write SQLs. This is a must.

 

Requirements:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 5+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

•  US Citizenship is required.

 

 Additional Skills:

•  Experience with AWS is desired.• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Linux client side and server side technologies: 1 year

Director of Corporate and Product Marketing

US/Remote
Product Marketing
Job ID 2831

Responsibilities: 

The ideal candidate must have a deep understanding of the products and the industry, be an expert in their field, know the customers and have a fundamental understanding of where the market is going.   The Director will be responsible for managing, developing, deploying, prioritizing and coordinating the corporate and product marketing initiatives globally.  Provide leadership and direction in developing product positioning and messaging to effectively differentiate our products and our company in the market.  Responsible for market research, market analysis and competitive analysis and the development of value propositions that are in line with product strategy and articulated in sales enablement tools. The position will also be responsible for creating a new Customer Experience function that seeks to turn customers into advocative, strengthen customer relationships and identify emerging customer needs.

  • Communicate a thorough knowledge of product information:  marketing initiatives, market research techniques, strategy, legal requirements, future challenges and opportunities (industry or competitive issues) that will influence the company or the product.
  • Develop and manage the execution of a Strategic Marketing Plan developed with a comprehensive understanding of the market through sales insight, Voice of the Customer data, market research and competitive analysis.
  • Develop and execute against a strategic marketing process that results in product marketing plans created in cooperation with corporate communications, product management and sales.
  • Follow a system of processes, policies, reports and communications for all marketing information.
  • Develop messaging that can be effectively used across departments and leveraged by corporate communications and sales.
  • Coordinate and effectively prioritize, oversee and facilitate projects and requests. 
  • Work with corporate communications, sales and product management to ensure consistent content across all marketing channels.
  • Measure and optimize the buyer journey as it relates to product feature adoption and usage.

 

Required Qualifications

  • Bachelor's degree (BA/BS) from four-year College or university; or equivalent combination of education and/or experience.
  • 7-10 years of product marketing experience in communications/technology industry
  • 3-5 years of experience in a management or supervisory capacity demonstrating the ability to perform effective budget management and supervision of staff.
  • Ability to manage large complex projects and teams; effectively negotiate/influence others; communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities.
  • Market research, competitive intelligence and market analysis expertise.
  • Ability to coordinate and effectively prioritize, oversee and facilitate projects and requests.
  • Excellent written and verbal communication skills and an ability to work well in a team environment
  • Ability to work effectively in a multi-tasking environment.
  • Ability to collaborate with technical and non-technical staff.
  • Ability to adjust to changing priorities and deadlines
  • Travel 10-25%

 

Contractor, Front End Software Developer

US/Remote
Software Development
Job ID 2826

Responsibilities: looking for an experienced Front End software developer who will be responsible for building a web application to incorporate GIS map capabilities

  • Develop and continually enhance a web application integrated with a GIS map
  • Implement using best-in-class software development methodologies as well as test all product capabilities
  • Work in an agile fashion to incorporate continuous product owner feedback while enhancing product 

  

Requirements: 5+ years’ experience 

  • Angular developer with experience in Node JS environment using Eclipse IDE and GIT 
  • Experience with Google Maps Platform SDKs and APIs
  • Experience working in an Agile environment with changing priorities and tight schedules, utilizing ALM tools

Additional Skills: 

  • JavaScript, MySQL, and Apache Tomcat a plus

Python Developer/Operations Engineer

US/Remote
Software Development
Job ID 2824

Responsibilities:

This Engineer position will be responsible for operational responsibilities towards all iconectiv products and will be contributing to the completion of all operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in monitoring information systems and product operations and scripting. Ensures the effective monitoring of the products and responses to hardware, software, and network problems.  Will actively participate on to advance assigned projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands on technical skills and communication skills.

The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

• Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.

• Experience in complex troubleshooting and resolve critical or escalated technical issues 

• Tests, configures and troubleshoot operational and network issues. 

• Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.

• Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 

• Have hands on knowledge of Linux/Unix operations system and Databases.

• Monitoring application development using python/selenium or similar tools is required.

• AWS/Cloud experience will be a plus

• Experience with Disaster recovery failover testing is desirable.

 

Requirements:

• B.S degree in Computer Science 

• High proficiency in SQL (Oracle/MySql/MongoDB.), Python, shell scripting is a must, Java knowledge is desirable.  

• 3+ years of working in Technical operations, experience is a must

• Monitoring experience in Nagios, Zenoss, Solarwinds or similar is desired.

• Having  hands on experience in configuration management skills to automate repetitive tasks

• Excellent phone and verbal, writing communication skills.  Good communication skills is a must to handle international customers, technical and non-technical staff.

• Excellent work ethics and customer focus

• Initiative, critical thinking and good follow through are key characteristics 

• Any experience with Service Now or Jira or similar ticketing system is a plus

• Experience with AWS or any  cloud experience is a plus

 

Additional Skills:

• Working knowledge using Elastic search, Kibaana and similar big data platforms is a big plus.

• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.

• Ops Automation tools (Ansible, Puppet, Chef, etc.): 1 year

• Linux client side and server side technologies: 1 year

Operations Engineer, Contract

Bridgewater, NJ
Operations
Job ID 2801

This Operations Engineer position will be responsible for operational support and customer care with regard to iconectiv messaging products and will be contributing to the completion of all operational tasks under the general direction of the manager. Candidates must be able to handle moderately complex issues independently, have full hands-on experience in messaging related products, have experience working with complex systems, monitoring information systems and product operations and scripting. This role ensures the effective monitoring of the products and responses to hardware, database, software, and network problems.  You will be expected to actively participate on projects from concept, design, development, through launch to market. We are looking for someone that can be a team player and has strong problem-solving, good hands-on technical skills and communication skills.

 The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion: 

 

  • Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
  • Experience in complex troubleshooting and resolve critical or escalated technical issues. 
  • Tests, configures, and troubleshoot operational and network issues. 
  • Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
  • Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
  • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
  • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge. 
  • Have hands on knowledge of Linux/Unix operating systems.

 Requirements:

 B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience 

  • High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
  • 3+ years of working in technical operations, experience is a must
  • Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
  • Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
  • Excellent phone and verbal, writing communication skills.  Good communication skills are a must to handle customers, technical and non-technical staff.
  • Excellent work ethics and customer focus
  • Initiative, critical thinking and good follow through are key
  • Experience with reporting, metrics, SLA management, and quality assurance 
  • Any experience with Service Now or Jira or similar ticketing system is a plus

 Additional Skills:

 Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines. 

  • Willingness to work in a 24/7 environments in case the need arises 
  • Familiarity with anti-spam messaging products.
  • Experience with AWS is desired.
  • Elastic search, Kibana and similar big data platforms is a big plus.
  • Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
  • Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
  • Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations. 
  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts.

Associate Technical Writer, contract

Bridgewater, NJ
Project Management
Job ID 2798

Responsibilities:

The Associate Technical Writer will support a special project to ensure consistency in content and structure across all internal product SharePoint sites, mainly as they relate to documentation and training.  The Associate Technical writer will also assist the technical writing team in producing a variety of product deliverables.  This support role has a range of responsibilities including specific writing assignments, creation of verbiage for online help, and assisting with the logistics of recording training sessions.   

 

Requirements:

  • Working knowledge of MS SharePoint
  • Organized with attention to detail 
  • Interest in project management 
  • Ability to communicate orally and in writing in a clear, accurate and straightforward manner
  • Ability to prioritize and organize effectively 
  • Ability to develop strong working relationships with peers and project members

 

Additional Skills:

  • MS Office products
  • Adobe products including Robo Help

Corporate Communications

Bridgewater, NJ
Marketing
Job ID 2793

Responsibilities: 

We are looking for a dynamic, hard-working addition to the corporate communications team to assist with public relations, internal communications and day-to-day operations of the team.  Responsibilities include:

 

  • Write internal emails, blog posts and intranet content
  • Contribute to marketing collateral, including case studies, brochures, slide decks, market briefs and white papers
  • Conduct market research
  • Manage and maintain corporate library of collateral and presentations
  • Copyedit artwork to ensure consistency and accuracy 

 

An established but growing company, the right candidate must possess the critical thinking and project management skills, excellent writing and editing skills and be able to work collaboratively across all functions within the company.  The ideal candidate should be outgoing, friendly, confident and someone who enjoys working independently or as part of a team.  

 

Job qualifications include: 

  • 2 years’ experience in public relations or corporate communications
  • Project management expertise
  • Excellent written and verbal skills
  • Bachelor’s degree in Communication Studies, Marketing or English
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • CRM Knowledge

Java Software Developer/Tester, contract

US/Remote
Software Development
Job ID 2788

11 month contract, with possibility of extension

Responsibilities:

Work on products to develop, implement and test server side components in J2EE based architecture including web services using best-in-class software development and testing methodologies.

Requirements: 5+ years’ as a Java developer working in Linux operating systems, with hands on knowledge of java spring framework, SOAP, and XML.

Senior Security Engineer

US/Remote
Security
Job ID 2776

Responsibilities: 

The Senior Security Engineer will be responsible for developing and implementing security solutions, including but not limited to: access management, cryptography, data loss prevention (DLP), emerging technologies (i.e., cloud, mobile, etc.) endpoint security, malware analysis and protection, incident response, network and perimeter security, web, and mobile application security spanning global footprints, offices, datacenters, and business units.   In addition, this role will be serve as a resource cross-functionally to share security insight and best practices with other teams, ensuring security best practices are incorporated into the design, build, and deployment of the iconectiv’ s public and private infrastructure. 

Requirements:

Candidates for this role must have direct experience with the following:

  • Deep understanding of security fundamentals, including operating systems, networking, virtualization, identity and access management, and security countermeasures.
  • Strong understanding of Application Security testing, Oauth frameworks, OWASP top 10, and Penetration Testing.
  • The ability to analyze and evaluate the design and operating effectiveness of IT and security controls to secure systems from intentional or inadvertent modification, and to evaluate established practices against regulatory and industry benchmarks.
  • Experience with many of the following technologies: Web Application Firewall, DLP, HIPS, NAC, File Integrity, ETDR tools, Enterprise anti-malware solutions, Wireless Security.
  • Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
  • The candidate will act as a primary stakeholder in Change Management Approval Board, and the organization’s system engineering function. 

 

In addition, a qualified candidate must have:

  • 8 years of related experience with a Bachelor’s degree; or equivalent experience.
  • Excellent verbal and written communication and public speaking skills
  • Security certifications such as CISSP, CISM, GIAC, CISA, CRISC, are preferred
  • The ability to obtain a government security clearance.
  • Accomplishments maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Experience with the following industry/regulatory requirements and frameworks: ISO27001, SOC2, PCI/DSS, SOX, NIST 800-53, NIST CSF

Additional Skills:

  • Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Java Software Developer/Tester, contract

US/Remote
Software Development
Job ID 2787

Responsibilities:

Work on TruNumber Routing and TruNumber Protect products to develop, implement and test server side components in J2EE based architecture including web services using best-in-class software development and testing methodologies.

Requirements: 5+ years’ as a Java developer working in Linux operating systems, with hands on knowledge of java spring framework, SOAP, and XML.

Principal of Product Innovation and Technology

Bridgewater, NJ
Product Management
Job ID 2762

Responsibilities: 

The global telecommunications landscape is constantly changing and evolving.  To remain competitive, companies must keep up the pace with market demands and be able to adapt. iconectiv is looking for a candidate who can evaluate current trends, opportunities, and threats and help steer innovative approaches to solving challenges facing the market. The core focus of this role is to drive rapid innovation, deliver products to multiple global markets with scale and efficiency, while improving the customer experience in reach and interaction to iconectiv suite of services. The ideal candidate will have a solid background in technical product management/development, hardware/software infrastructure. You will need to understand current market trends driving the telecommunications marketplace and have a good grasp of technologies.  

 

As the Product Innovation Principal you will:

  • Identify opportunities within the telecommunications industries of products and services, define products and features that are complimentary, including repositioning of existing iconectiv solutions.
  • Help evaluate and design and collaborate to build prototypes efficiently and to validate direction and roadmaps
  • Collaborate with cross-functional teams, including Sales, Marketing, Engineering, Finance, and Legal to bring ideas and eventual products to market
  • Create and manage product KPIs to measure and report on tests, releases, and results.
  • Present ideas, value, and go-to-market plans, including outlaying strategic and functional path, to stakeholders across iconectiv to gain alignment on direction and vision for new concepts
  • Develop product position and messaging that differentiates the concept, feature, or product within the market
  • Assist in the development of pricing, bundling, or channel strategies to maximize total customer value and overall revenue for product line
  • Represent iconectiv in Industry Forums, such as GSMA.

Requirements:

  • 5+ year’s years experience in technical product management / product management / product / service engineering for a high-tech company (cloud experience preferred)
  • Bachelor's Degree
  • Knowledge of current communication network technologies and its evolution
  • Understanding of scalable cloud-based architectures and technologies
  • Ability to positioning cloud architectures and technology to internal and external audiences
  • Ability to drive digital product design and marketing design
  • Collaborates well with other leaders and stakeholders, able to influence material change through the organization 
  • Demonstrated track record of launching new products, or evolving existing solutions, and executing successful GTM plans
  • Must possess excellent written communication and presentation skills and business acumen