Responsibilities:
The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

 This position has the following responsibilities:

Must be available to support the needs of the business 24 x 7 via on-call team rotation

Must work within a in commutable distance to Bridgewater, NJ or Dallas TX

• Support local data centers on-site and remotely to manage and maintain lab and production network equipment.  This includes performing work physically in the data center when on-site hands are required.
• Design, build, implement and test, green field lab and production network solutions.
• Design, implement and test network expansions and changes.
• Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
• Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
• Write functional requirements/specifications documents for network projects and initiatives.
• Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
• Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
• Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
• Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
• Develop and implement network acceptance test plans for new network builds.
• Perform network modeling, analysis, and planning.
• Be able to advise and present technology related issues and trends to management.
• Knowledge share, direct and guide junior members of the team.

Required Qualifications:

• Must have Fortinet Certified Professional - Network Security Certification
• Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.  .
• BS or MS in Network Engineering and Administration or related technology field.
• Minimum 7 years of IT Network experience.
• Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
• Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
• Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
• Expertise with SNMP – and NetFlow-based network monitoring and management
• Expertise with infrastructure cabling and premise guideline specifications
• Experience with various operating systems and environments (Windows, Linux, Solaris).
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Must be able to go into the facility as needed
• Must work within a in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship only required

Responsibilities:

*** Eastern and Central Time Zone locations only***

Your role as a SOC (Security Operations Center) Analyst is to ensure service platform security health and integrity through Application, Network and SIEM monitoring. In this position, you will play a crucial role in the Security Operations Center (SOC) by being a key member of the service solution monitoring and Security Operations team. Primary emphasis will be placed on daily monitoring and review of network, system, and application events to identify potential security incidents.

In addition to monitoring, you will be required to provide support to the internal and external groups to assist in troubleshooting security service/system issues, collecting system/application/performance data, opening and managing trouble tickets, documenting security incidents and security procedures and performing on-call services and necessary security management escalations when required.

Depending on the skills and ability to improve there will be opportunities within the team. The Security Analyst may be required to:

•Perform Security Incident Management (opening, documenting, analyzing, managing, remediating and resolving) trouble tickets.

•Investigate security events in: SIEM, Anti-Virus/Malware, Cloud and other related Systems

•Perform preliminary log collection and incident investigations, determining the root cause of the security incident and preserving evidence for potential action

•Initiate escalation procedure to counteract potential threats/vulnerabilities

•Interface with technical personnel and other teams as require

• Provide daily incident/request and various monthly security reports as needed or required

•Interface with technical personnel and other Operations/Development/Project Management teams as required

•Participate in knowledge sharing with other analysts and develop security monitoring and incident mitigation solutions

•Strictly adhere to standard Security, SOC and Operations Methods and Procedures (M&P)

•Generate and maintain documentation to support the development and/or improvement of Security Policy and Procedures

•Support Security and Industry Maintenance Activities (Off-Hours Support)

•Occasional after hours and weekend work

• On call when needed

Required Qualifications: 

•3-5 years security experience

•Basic knowledge of IT technologies, ideally related to Security

•Basic knowledge of Unix/Linux and Windows Server operating systems

•Basic knowledge of networking (e.g. subnets, routing, etc.)

•Interest in Security, Network and Server Monitoring technologies

•Personal Attributes:

•    Team-player

•    Coachable and trainable

•    Proficiency in written and spoken English

•    Strong organizational, writing, and communication skills

•    Analytical and problem solving skills

•    Customer and quality focused

•    Highly-motivated

•    Self-starter and innovative thinker

•    Ability to multi-task and work independently

•    Ability to work in a dynamic environment

•    Interest in Security, Network and Server Monitoring technologies

•    Willingness to learn and improve

•    US Citizenship Required

Additional Skills:

•Knowledge of Networking protocols and technologies, e.g. TCP/IP, Firewalls, Routers, etc.

•Knowledge of Security principles, techniques and technologies

•Understanding the technical aspects of Information Security

•Experience with Security Information and Event Management (SIEM) tools.

•Programming and scripting skills

•Basic Telecom industry knowledge preferred but not required.

•Experience with Vulnerability scanners.

•Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution and escalation processes.

Responsibilities:

US Remote -  Richardson, TX or Bridgewater, NJ locations only

Your role as an IT Operations Analyst I is to ensure service platform health and integrity through system, application, network, security, and database monitoring. In this position, you will play a crucial role in the Network Security Operations Center (NSOC) by being a key member of the service solution monitoring team.  In addition to monitoring, you will be required to provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. 

As an IT Operations Analyst I you will have the following responsibilities:

•    Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.

•    Must be available to perform work on site in one of the data centers – Perform remote hands as needed, replace CRU (customer replacement units) and escort vendors for FRU (field replacement units).

•    Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.

•    Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.

•    Perform assigned daily, weekly, and monthly operations maintenance duties.

•    Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.

•    Support platform maintenance and testing initiatives.

•    Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.

•    Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.

•    Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.

•    Mandatory attendance at staff meetings and training seminars.

•    Successful completion of NOC Certification Training Curriculum.

Required Qualifications:

•    UNIX/Linux/Solaris experience and system administration knowledge.

•    Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution, and escalation processes.

•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.

•    Proficiency with Microsoft Office Applications Suite and SharePoint.

•    Proficiency with Written and Oral communications and documentation.

•    Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.

•    Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.

•    Associate degree, college or equivalent experience in technology related field.

•    Minimum of 2 years of relevant working experience.

•    US Citizenship required

Responsibilities:
 

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Some essential functions of the role include, but are not limited to the following:

• Must be available to support changes and maintenance windows, as needed and required (off-hours).
• Must be available to work in the Security 24 x 7 On-Call rotation and initiate escalation procedures to counteract potential threats/vulnerabilities.
• Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary.
• Conduct security assessments to identify vulnerabilities in existing systems.
• Design and implement security measures to protect against potential threats.
• Develop, implement, and manage security policies and procedures.
• Test, evaluate, deploy, and configure security products and solutions.
• Administer and support security platform components including:  SIEM, HIDS, NIDS, FW, WAF, etc.
• Create and update SIRP response plans and lead incident response teams.
• Monitor system, network, and application activity for signs of unauthorized access or malicious activity.
• Perform security audits and risk assessments.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship required

 General Skills and Qualifications:

• Information security engineering subject matter expert.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Analyze threats and attacks reported from multiple sources both internal and external.
• Knowledge of operating systems, virtualization, and database platforms.
• Operating systems: Enterprise Linux, Solaris, Windows.
• Virtualization: VMware, LDOMs, OVM.
• Scripting and /or development ability to integrate, enhance, or customize existing security tools.
• Oracle Database, security auditing and logging.
• Knowledge of network devices, security solutions, and technologies.
• Network, System, and Application event reporting and logging.
• Understanding configuration policy changes for router, switch, firewall, load balancing, updates, upgrades,  and lifecycle management.
• Expertise in configuring and managing firewalls, intrusion detection systems, and other security devices.
• ACL creation, update, and review.
• SIEM, event log processing, correlation, alarming, and reporting.
• WAF policy development and tuning.
• NIDS policy development and tuning.
• Endpoint monitoring and controls, FIM, HIDS, EDR.
• Application security review and assessments.
• Experience with vulnerability assessment and penetration testing.
• Vulnerability scanning, scan development and tuning, review and reporting, develop and support remediation plans.
• Manage penetration test engagements, review findings, and manage remediation efforts.
• Knowledge of security frameworks and industry best practices.

Additional Skills:

• Knowledge and/or experience with the following security applications are a plus – Wazhu, QRadar, Fortinet, CrowdStrike, QLIK, RedSeal, and Tenable Security Center/Nessus.
• Security Industry certification(s) preferred

Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. This position is for an up-and-coming individual interested in program management. It will involve managing projects from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives. Responsibilities include service delivery and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums, and joint ventures. The contracts will be product deliveries and managed services arrangements that include system deployment, customer testing and integration, data center set-up, operations, help desk and payment tracking and accrual. Required skills include strong project management practices, strong oral and written communications skills to interface with both the customer and internal stakeholders. The candidate should be prepared to coordinate risk management processes and program reviews. This includes contract compliance tracking, financial assessments, and schedule management. The customer base is domestic and multinational, and the role may require domestic and international travel from time to time.

 The Program Manager will support the following services: 

• Overseeing implementation efforts of the contract or service
• Work with existing Program Managers to coordinate program support for select contracts.
• After a period of transition, serve as customer’s single point of contact for iconectiv during the project plan period.
• With the customer, create, define, and track major milestones in the project plan, including:
  1. Development of specifications – interface and work flow
  2. Acceptance test development and performance
  3. Training – end user and system operation and maintenance
  4. Post deployment customer and contract management for ongoing enhancement and maintenance and support services.
  5. Other service activities
• Conduct and attend status meetings with customer at a frequency mutually agreed to by customer and iconectiv.
• Work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans.
• Coordinate and manage budgets, schedules and any personnel selected to work on-site to perform projects tasks. 
• Develop and execute communication plans with the customer and local partners providing status reports as required.
• Support financial reporting needs for billing operations, payment collections, revenue share and accrual reporting.
• Identifying and creating opportunities for follow-on work identifying customer needs and make recommendations to iconectiv sales and account management teams.
• Report to internal management status, risks, and future direction of active projects.
• Typically requires 4+ years related experience with a BS or MS.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Exhibit functional expertise, working on problems requiring ingenuity and creativity. Usually self-initiated, where work is usually performed independently with minimal direction from manager. 

 Requirements:

• Excellent communications skills with customers who are not usually engineers and could include C level executives.
• Ability to manage technical, business, and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
• Project management skills to organize, track, refine and execute various activities.
• Enough technical awareness to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
• Ability to understand customer contracts and project requirements and how to develop plans to meet them.
• Critical thinking skills.
• Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:

• PMI/PMP certification would be a plus but is not required.
• Working knowledge of telecommunications, messaging, numbering, and number portability is a plus.
• International program management skills beneficial

  **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. The Senior System Engineer will organize and lead efforts to produce business and detailed system requirements for complex software solutions and act as the technical product owner to support Number Management sand Registry services globally. This will require the SE to design an overall solution and develop detailed functional requirements addressing the business processes, flows, and interface specifications. Enhancements are required based on regulator mandates, customer interactions, and marketability improvements.

 The Senior System Engineer will support the following functions as directed by the Sr. Director of Systems Engineering and Solution Architecture.  

• Interpret and convert business requirements and customer feedback into solution designs and detailed functional requirements (conveyed in the form of user stories) for consumption by the development team.
• Guide the software development, testing and verification of requirements through laboratory work as needed.
• Collaborate with cross-functional business and technical teams (including system engineers, developers, and testers) and key customer stakeholders to create highly effective, usable, intuitive, and consistent user interfaces.
• Create mockups, prototypes, proof of concepts, etc. during the development cycle for new features and capabilities.
• Function as the user advocate during the development process and offer suggestions from a user-centered perspective.
• Participate in demos  and support the QA testing efforts to ensure the user experience requirements are fulfilled.

 Requirements:

• Experience in writing engineering requirements for large-scale, highly available, fault-tolerant, real-time, and distributed systems
• Several years of experience in areas like systems engineering, integration, systems architecture, or information security.
• Ability to interpret and translate industry and customer business processes and requirements into detailed technical requirements, performing gap analysis and proposing solutions which can be easily understood by developers and testers.
• Ability to understand and define common architectural styles for APIs (REST/JSON/YAML, SOAP/XML, Webhooks, etc.)
• Broad scope of technical background, including such areas as databases, interface protocols, security, encryption, analytics
• Ability and desire to research modern technologies and provide direction to a team of developers and testers. 
• Experience with delivery and support as a system engineer and product owner in an agile environment adhering to agile best practices is required.
• Excellent verbal, written and communication skills is required with the ability to interact with end users/customers on a regular basis.
• Strong time management skills with a history of meeting commitments are required.
• B.S. in Computer Science discipline with 8+ years of experience or equivalent working experience
• U.S. Citizenship required
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience in designing billing modules and automated interfaces with ERP systems would be a plus but is not required.
• Experience with usability engineering is desired but is not required. 
• Telecommunication IT requirement process experience is desired.

Responsibilities:
The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

 This position has the following responsibilities:

Must be available to support the needs of the business 24 x 7 via on-call team rotation

Must work within a in commutable distance to Bridgewater, NJ or Dallas TX

• Support local data centers on-site and remotely to manage and maintain lab and production network equipment.  This includes performing work physically in the data center when on-site hands are required.
• Design, build, implement and test, green field lab and production network solutions.
• Design, implement and test network expansions and changes.
• Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
• Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
• Write functional requirements/specifications documents for network projects and initiatives.
• Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required. 
• Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
• Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
• Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
• Develop and implement network acceptance test plans for new network builds.
• Perform network modeling, analysis, and planning.
• Be able to advise and present technology related issues and trends to management.
• Knowledge share, direct and guide junior members of the team.

Required Qualifications:

• Must have Fortinet Certified Professional - Network Security Certification
• Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.  .
• BS or MS in Network Engineering and Administration or related technology field.
• Minimum 7 years of IT Network experience.
• Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
• Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
• Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
• Expertise with SNMP – and NetFlow-based network monitoring and management
• Expertise with infrastructure cabling and premise guideline specifications
• Experience with various operating systems and environments (Windows, Linux, Solaris).
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Must be able to go into the facility as needed
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship only required