Verified phone numbers helps get your calls answered possible.

Businesses and call centers that require a phone to reach customers, need their calls delivered and answered. That seems simple enough, but with billions of spam calls received and $39 billion lost to spam calls in 2023 alone, it is an increasingly challenging task for legitimate businesses worldwide. Left unaddressed, spam and illegal robocalls pose a significant challenge for legitimate businesses trying to reach consumers with important information. It also costs businesses and phone companies time and money investigating and combating fraud and nuisance calls.

To remedy the problem, it is best to first understand why phone calls can get blocked and how standard-based centralized registries and nationally deployed robocall mitigation efforts like STIR/SHAKEN can help.

STIR/SHAKEN is a framework that specifies a practical mechanism for communications service providers (CSPs) to authenticate calls and let consumers know that the information displayed on their caller ID is verified. Using a centralized registry, the phone number registration process is streamlined, enabling phone companies to more effectively verify the integrity and accuracy of calling number data  This enables legitimate callers to more easily be identified, which can help make business phone calls known to the recipient and can improve Net Promoter Scores (NPS) by getting calls answered more frequently. 

The United States was the first country in the world to implement a national calling number verification service. It was established by the Federal Communications Commission (FCC), Secure Telephone Identity Governance Authority (STI-GA) and the Alliance for Telecommunications Industry Solutions (ATIS). 

Based on the SHAKEN framework, the U.S. Calling Number Verification Service helps mitigate illegal robocalls and Caller ID spoofing via a cryptographic digital exchange between CSPs or RespOrgs and Certification Authorities. iconectiv serves as the  Secure Telephone Identity Policy Administrator (STI-PA), responsible for applying and enforcing the rules that operationalize the SHAKEN framework.

With national and international SHAKEN deployments, iconectiv helps legitimate business continue to meaningfully engage with their customers. Whether looking for a nationwide framework or just a guarantee that calls terminating in jurisdictions that have implemented SHAKEN, such as the U.S., are verified upon arrival, iconectiv can help ensure caller ID verification meets industry standards, works between CSPs and is accepted across geographic borders.