Responsibilities:

The Account Management Sales Director will manage a portfolio of accounts. This role will deliver the recurring renewal targets, as well as identify and close new sales for core products within the portfolio of accounts. 

Major Duties and Functions:

• Interact and coordinate with other sales team members 
• Develop trusted advisor relationships with key customer stakeholders and executives 
• Negotiate and close contracts 
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Assist with challenging client requests or issue escalations as needed
• Must be able to develop, keep current and execute Strategic Account/Territory plans
• Improve and drive product and services specific strategies and sales cycles
• Leverage existing relationships to position iconectiv’s entire suite of products.
• Follow corporate deal approval process
• Travel to key customer sites are a regular and required activity

Requirements:

• 5+ years’ experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups
• Proven account management and other sales experience 
• Demonstrated ability to communicate, present effectively at all levels of an organization 
• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Ability to handle multiple tasks simultaneously and prioritize accordingly
• Results driven, team player with strong sense of responsibility
• Ability to work with a minimum level of supervision

Additional Skills:
•Excellent listening, negotiation and presentation skills
 •Excellent verbal and written communications skills
 •Familiarity with trusted communications trends such as STIR/SHAKEN and RCS

Responsibilities:

The Storage Engineer’s role takes ownership for handling and maintaining data storage’s engineering process, including networks. Responsibilities include building strategies and planning and implementing solutions for storage and maintenance of data. Applicant needs to have the ability to comprehend our organizational requirements and transform them into viable solutions to support our telecommunications infrastructure. 

This position has the following responsibilities:

• System Data and Database Storage Engineering and Administration - design, configure, develop, integrate, test, implement, document, and support the storage infrastructure for both Lab and Production ecosystems.
• Responsible for performing patching, upgrading software, and making sure that data is secured.
• Responsible for storage area network (SAN) management, maintenance, and monitoring.
• Have the ability to collaborate with different teams to explain requirements and suggest the appropriate storage systems and backup solutions and procedures.
• Able to build storage systems for information and networks for large enterprises that can cater to thousands of connections at the same time. 
• Facilitate the designing of the concept and procedure, besides handling resource allotment.
• Maintain fiber channel switches and SAN arrangements by ensuring that software and firmware are in keeping with the latest needs of an organization. 
• Work with vendors to replace parts and address any issues with product hardware or software.
• Research new technologies to find out if they suit our organization’s existing infrastructure. If not, they will build appropriate infrastructure to fit them in.  
• Set up and maintain documentation of the existing technology and solutions using Operations Design Requirements (ODRs) and Runbooks.
• Design the concept, process, and handle resource allocation. 
• Creating data usage and precise performance reports with office applications.
• Perform maintenance tasks and backup activities to protect data integrity from corrupted information and data theft. 
• Research new methods to store, access, and keep information in physical and digital locations.
• Follow strict privacy regulations to prevent data leaks to non-authorized personnel. 
• Must work well with other engineers to troubleshoot and test data storage features and expectations.
• Integrate storage metrics with new technologies to increase efficiency and are responsible for the daily administration of storage facilities. 
• Capacity planning and performance tweaking for storage and backup environments.
• Handle replication of DR data to make sure that data is recovered, in case of any glitches.
• Configure and administer performance and massive storage arrays while deploying and configuring SANs. 
• Upgrade, implement, monitor policies, and procedures to ensure steady storage provisioning, protection of data, and adherence to compliance.
• Resolve storage issues using NFS, Fiber Channel over Ethernet (FCoE), and CIFS protocols. 
• Administer backup architecture using several solutions.

Required Qualifications:
 

• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or equivalent work experience.
• Minimum 5+ years’ experience supporting a production environment and working on enterprise solutions.
• Proven experience working hands-on with big data systems.
• Demonstrated experience with storage monitoring, backup, and disaster recovery of data systems.
• Substantial knowledge of different programming or scripting languages – VMware, Linux, Solaris.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Ability to go into the NJ office or remote TX facility when needed.
• US Citizenship required

Additional Skills Preferred:

• Information Storage and Management Foundation skill certification 
• Dell Certified Associate storage certification 
• Minimum 5+ years’ demonstrated experience with Dell PowerStore and XtremeIO storage solutions
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Ability to communicate with all levels of management.

Responsibilities:

We are looking for a Sales Consultant who can support the promotion of iconectiv’s interests in Trusted Communications. Our focus is associated with providing services to toll-free Responsible Organizations (RespOrgs) in both the voice and messaging arenas, via our TruReach Toll-Free 8MS product.

In performing this role, the individual must develop strong working relationships with a variety of internal and external stakeholders, including business development, account management, product management, subject matter experts and engineering. The Presales role requires the individual to support solution definition with prospective customers and enable market, business and account development.  Additionally, the role will require the person to engage with product management and engineering to deliver Voice of Customer feedback and input to iconectiv’s Trusted Communications product roadmaps to support their evolution.

The individual should be able to articulate and communicate information effectively with diverse audiences and can translate subject matter terminology into business terms to support product positioning and opportunity development. 

Requirements:

• Familiarity with the challenges facing RespOrgs, and their customers, to enable and support their toll-free product offerings.
• Capability to develop and maintain a high level of technical knowledge pertinent to the US toll-free ecosystem.
• Ability to position iconectiv products against those of our competitors by highlighting their technical and business value.
• Experience in engaging prospective customers to nurture and shape opportunity development via interactions at CxO level through to hands-on technical staff.
• Ability to support the sales team in developing and managing Technical and/or Territory Account Plans.
• Can work remotely within the Eastern/Central Time Zones.
• Ability to travel on an occasional basis for short periods of time.

Additional Skills:

• Minimum 5 years of directly related work experience with US toll-free service acquired at a Tier 1 Carrier, Transport Reseller, CPaaS provider, or Call Center provider. 
• Familiarity with RESTful API interfaces as it relates to telephony provisioning systems.
• Familiarity with toll-free provisioning flows and the toll-free RespOrg port process (ROC). 
• Ability to understand a mature provisioning platform and work with a small engineering team to resolve issues and assist with customer enhancement requests.
• Excellent presentation and communication skills, including experience speaking at industry events.
• Strong telecommunications industry knowledge, including voice & messaging services, security and fraud prevention.
• Demonstrative ability to develop and build successful consultative business relationships.
• Leadership and decision-making skills.
• Bachelor's Degree or equivalent experience.