In the news

article

How CSPs can restore consumer trust in communications in 2021 – and beyond

In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021
article

Trusted Communications: Predictions for 2021 — and Beyond

In 2020, COVID-19 accelerated digital transformations that were expected to take several years. This article explores three ways that consumer trust in communications will evolve in 2021: mobile numbers will become your ID, the notion of privacy will get even more fluid and businesses can expect to face an identity crisis.
Dec 22, 2020
article

Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

With 96 percent of Americans owning a mobile phone, human resources professionals are starting to see the benefits of tools like mobile messaging via short codes, chatbots and other forms of automation when it comes to adding an extra layer of personal connection to their recruiting efforts. In this article, iconectiv’s Cliff Holsenbeck explores short code messaging, the less explored channel of communication between recruiters and candidates that can be used to smoothly conduct recruitment conversations.
Dec 22, 2020
article

Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

Over the last two years, retailers have been exploring the use of text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. In this article, iconectiv’s Cliff Holsenbeck gives advice for retailers looking to utilize SMS messaging in their retail strategy.
Dec 2, 2020
article

Executive Broadcast, International Verification

As countries implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for international service providers, to ensure the rules for handling their calls are clearly understood. Watch this executive broadcast with leaders in STIR/SHAKEN, here and abroad.
Nov 30, 2020
article

Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. In this executive broadcast, iconectiv’s CPO Mike O’Brien explores omni-channel verification and how the ecosystem—from technology vendors, service providers, messaging providers, enterprises and regulators—can collaborate to deliver trusted communications.
Nov 25, 2020
article

iconectiv is a Digiday Technology Awards winner

iconectiv’s TruReach Deliver Aerialink has won the 2020 Digiday Technology Award for best mobile marketing platform. This year’s awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate. Aerialink was chosen because it simplifies message creation and delivery while allowing companies to efficiently and cost effectively reach customers with personalized, value-based business text messages.
Nov 17, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

press release

Phone Number Management is Challenging – Learn How to Protect Your Customers, Brand and Revenue in Free Webinar

iconectiv, an authoritative partner of the global communications industry, and the Competitive Carriers Association (CCA), will present a free webinar, Phone Number Management Today – Protecting the Service Provider’s Customers, Brand and Revenue, on July 18 at 2 pm Eastern.
Jul 16, 2018
press release

Safety in numbers - fighting fraud is a job for everyone says iconectiv

Calls on industry to unite to improve security says tighter number management can cut fraud risk
Jun 29, 2018
press release

iconectiv Chief Information Security Officer to Present at NYIT’s Undergraduate Program for Security of Mobile Devices and Wireless Networks

iconectiv Chief Information Security Officer to Present at NYIT’s Undergraduate Program for Security of Mobile Devices and Wireless Networks
Jun 25, 2018
press release

New Phone Number Lookup Service Available for NPAC Users

TruNumber Finder simplifies number management, customer acquisition and customer service by providing an accurate view of phone number information to resolve call completion and number porting issues.
May 30, 2018
press release

NAPM Announces Completion of Transition to iconectiv as Nation’s New Local Number Portability Administrator

The North American Portability Management LLC (NAPM LLC), which provides oversight of the nation’s number portability system under the authority of the Federal Communications Commission (FCC), today announced the completion of the transition to iconectiv as the nation’s new Local Number Portability Administrator (LNPA) in all seven United States service regions. The transition to iconectiv as the LNPA involved hundreds of stakeholders across government and the private sector, and the multi-year project was successfully completed on schedule and as planned. This final acceptance marks the completion of one of the most significant upgrades ever made to our nation’s telecommunications infrastructure,” said NAPM co-chairs Teresa Patton and Tim Kagele. As LNPA, iconectiv will manage the nation’s Number Portability Administration Center (NPAC), the world’s largest system of databases of ported telephone numbers.
May 29, 2018
press release

iconectiv Completes Final Regional Transition to Modern, Cost-Effective, Secure NPAC

Weekend Marks Successful Cutover for Southwest, Western, and West Coast NPAC Regions
May 21, 2018
press release

iconectiv Announces Cutover of Three Regional NPAC Systems

Second Successful Regional Transition to iconectiv NPAC Includes Northeast, Mid-Atlantic and Midwest NPAC Regions
May 7, 2018