news & events

At MWC Barcelona 2022, iconectiv will share examples of successful industry initiatives and technologies that are restoring consumer trust in voice calls and text messaging, which is paramount to helping ensure the success of enterprise digital transformation. Rebuilding consumer trust in voice calls and text messages — after years of being undermined by illegal robocalls, SMS spam and fraud — is critical to the mobile ecosystem and all the retailers, schools, health care providers and other organizations that depend on it to inform and engage consumers.

57% of consumers say they now prefer online banking to traditional branch banking, and 55% prefer using mobile banking apps to stay on top of their finances, all according to the World Retail Banking Report. And, with contactless payments expected to continue rising worldwide to reach an over $1.6 trillion transaction value by 2024, according to data from BuyShares.co.uk, this burgeoning market is a major target for fraudsters looking to get a piece of the pie. During the MWC panel session, “The Rise of Scam Attacks,” iconectiv will examine the various attack vectors the industry faces – from illegal robocalls to smishing exploits – and what’s being done to address them.

Spam and illegal robocalls have caused consumers to stop answering calls from telephone numbers they don’t recognize. This poses a significant challenge for legitimate businesses trying to reach consumers by telephone with important or timely updates and information. A Registered Caller proof-of-concept trial with Verizon and Metaswitch successfully showed that valid enterprise calls were fully authenticated, shared and broadcasted for optimal call delivery to improve the call answer rate.

It is time consuming for federal agencies to research and compare dozens of telecom service providers. That’s why the U.S. General Services Administration created the Enterprise Infrastructure Solutions (EIS) program, which provides agencies with a single, convenient resource for quickly identifying their options. A new use case explores how iconectiv’s Common Language enables agencies to quickly, accurately and confidently compare their options before ordering services through the GSA.

Retailers and other businesses lose an average of $1.82 billion annually to callback fraud, according to the Communications Fraud Control Association. A newly released iconectiv use case describes how one major retailer that lost $400,000 in a single callback fraud incident, opted to address the issue by banning all callbacks to the country where the fraud originated before realizing that there were other, more customer-first options available. The use case explains how the retailer trialed iconectiv® TruNumber Protect, which features a comprehensive, continually updated database of high-risk and unallocated telephone number ranges worldwide, that enables retailers to assess situations as they come and protect themselves from fraud.

Mobile number porting frees India’s consumers and businesses to keep their mobile number when switching service providers. Mobile Number Portability (MNP) is good for businesses, consumers and the industry because it provides customers with choices, which drives competition and innovation. Since 2011, MNP Interconnection Telecom Solutions India (MITS), an iconectiv subsidiary, has managed over 300 million port requests across its 575 million subscribers throughout Zone 2.

Despite the operational and monetization challenges service providers face in the deployment of business strategies involving 5G, operational improvements and savings can be realized across all industries. In a recent Network Media Group panel, experts from iconectiv and AT&T explore the importance of an industry alliance to achieve common goals, common standards and common APIs that will help operational partners reduce complexity as well as TruOps Common Language as the foundational element that allows AT&T to deploy new services more rapidly.