Understanding Managed Access Providers (MAP) and TOTSCo in the UK broadband market
In the ever-evolving landscape of the UK's broadband industry, service providers must comply with new regulatory requirements to ensure a seamless customer experience and operational efficiency when switching between communication suppliers. One critical initiative driving these changes is the One Touch Switching (OTS) mandate issued by Ofcom, the UK communications regulatory body. To meet this mandate, communication providers need to understand the roles of Managed Access Providers (MAPs), the One Touch Switching Company (TOTSCo) and how iconectiv® can ensure they achieve compliance and operational success.
What is a Managed Access Provider (MAP)?
A Managed Access Provider (MAP) acts as an intermediary, facilitating the connection between communication providers and centralized hubs like the TOTSCo Hub. MAPs are essential in managing message exchanges during the switching process. They ensure that customer data and other necessary information are securely transmitted between the gaining and losing communication providers. MAP services can be broadly categorized into three types:
- Technical MAP: The MAP hosts the solution, and the provider interacts through a user interface, overseeing the technical aspects of the switching process.
- Full Management MAP: The MAP handles everything, including billing and interfacing with TOTSCo, offering a fully managed solution for the provider.
- Insourced MAP: The customer hosts and operates the MAP within their systems and must sign a user agreement and pay hub charges to TOTSCo.
What is TOTSCo and Its Mandate?
TOTSCo was established in June 2022 by industry stakeholders to o deliver fixed voice and broadband switching processes mandated by Ofcom, the telecommunications regulator in charge of operating the TOTSCo Hub for the One Touch Switch process. TOTSCo operates the TOTSCo Hub, a centralized messaging platform responsible for managing the exchange of customer details and other required data between communication providers during a switch. The OTS initiative aims to simplify the process of switching residential fixed voice and broadband services, thereby promoting customer choice, convenience and innovation. Communication providers are required to connect to the TOTSCo Hub and comply with the OTS process. Non-compliance may lead to Ofcom enforcement actions, including fines.
Understanding the roles of MAPs and the TOTSCo deadline is crucial for communication providers navigating the UK’s regulatory landscape. By partnering with trusted entities like iconectiv UK Limited, broadband communications providers can ensure compliance with the OTS mandate while delivering seamless, efficient switching experiences that enhance customer satisfaction and operational success.